Booking & Payments
How do I book a stay with Dream Holiday Resorts?
You can check availability and book directly through our website, or contact our team at +91 63820 57842 or booking.sskholidays@gmail.com. We will confirm availability and share the payment details for your chosen property.
How is my reservation confirmed?
A booking is confirmed once we receive a 50% advance payment. Please share the payment reference (UTR number) and the transferred amount so we can confirm your reservation.
What payment methods do you accept?
We accept Cash, GPay, and card or UPI payments through a scanner. Any extra charges incurred during your stay are settled directly at the resort at the time of check-in.
Is the advance payment refundable?
The advance amount is non-refundable. The remaining balance is payable at the resort during check-in.
Cancellations
What happens if I need to cancel my booking?
The advance payment already made is non-refundable. If you do not show up for your stay, 100% of the total booking value will be charged.
Can I change my booking dates?
Please get in touch with our team directly at +91 63820 57842 to check whether your dates can be changed. Rescheduling is subject to availability at the property.
Guests & Children
Do you have a policy for children?
Children below 5 years of age can stay at no extra cost. For children above 5 years, extra person charges apply.
Can I bring extra guests beyond the number I booked for?
Most of our properties can accommodate a few extra guests beyond the standard occupancy, subject to extra person charges payable at the resort. Let us know your total group size when booking so we can confirm.
Do I need to carry any documents at check-in?
Yes, please carry a valid government-issued photo ID for every adult in your group at the time of check-in.
Stay & Amenities
Are your properties pet-friendly?
Several of our properties, including the Royal Serviced Apartment in Pondicherry, the Royal Beach Service Apartment in Chennai, and Manthoppu Farm House, welcome pets. Please mention that you are travelling with a pet when you book.
What amenities are available at your properties?
Depending on the property, you can expect private swimming pools, garden and lawn areas, 24/7 security, free WiFi, indoor and outdoor games, event spaces, and fully equipped kitchens or dining areas.
Is food available at the properties?
Select properties offer on-site dining with a curated food menu. Availability varies by property, so please check with our team when you book.
Contact & Support
What are your support hours?
Our team is available Monday to Saturday, 8:00 AM to 5:00 PM, for bookings and any assistance you need.
How can I get in touch with Dream Holiday Resorts?
Call us at +91 63820 57842, email booking.sskholidays@gmail.com, or write to us at Survey No. 91/19, Plot No. 125, Royal Beach Enclave Road, Kanathur Muttukadu, Chengalpattu, Kanchipuram 603112.
Still have questions?
Our team is happy to help. Reach out Monday to Saturday, 8:00 AM to 5:00 PM at +91 63820 57842 or booking.sskholidays@gmail.com.